Architecture
Keep a human escalation path where appropriate
VOICE PLATFORM
AI Voice & Automation
Design AI-assisted voice workflows with clear handoff, routing, observability, recordings, and human control.
COMMUNICATIONS ARCHITECTURE
Designed around real call flows.
Design AI-assisted voice workflows with clear handoff, routing, observability, recordings, and human control.
This page is intentionally specific about architecture and user experience while avoiding unverified provider coverage, rates, certifications, uptime guarantees, customer counts, or call-volume claims.
Operations
Record automation decisions in logs and events
Security
Separate prompts, business logic, and provider credentials
Scale
Design for interruption, transfer, timeout, and failure states
CALL PATHCaller / App→Routing Layer→Application Logic→Voice Provider→Destination
Credentials and provider configuration stay on the server side. Public website code should never contain API keys, private tokens, or account passwords.